At af9999, the privacy and security of your personal data is a fundamental priority. This Privacy Policy explains what information we collect, why we collect it, how it is used and stored, and what rights you hold over your data as a player on the af9999 platform.
These six pillars summarise af9999's approach to data privacy. They do not replace the full legal text — please read all sections of this policy carefully.
All data transmitted between your device and the af9999 platform is protected by 256-bit SSL encryption. Stored personal data is held on secured servers with access restricted to authorised personnel only. We conduct regular internal security reviews to maintain the integrity of our data infrastructure.
af9999 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Data is shared only where strictly necessary to deliver our services — such as with payment processors and identity verification partners — and only under appropriate data protection agreements.
af9999 collects only the data that is necessary to operate your account, process your transactions, comply with responsible gaming obligations, and deliver a personalised platform experience. We do not collect data beyond what is required for these purposes.
You have the right to access, correct, export, and request the deletion of your personal data held by af9999. Requests can be submitted to our support team at any time. We will respond to all data rights requests within a reasonable timeframe and in accordance with applicable data protection standards.
af9999 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Once data is no longer needed, it is securely deleted or anonymised. Transaction and account records are retained for a minimum of five years in line with standard financial record-keeping practices.
Whenever we make material changes to this Privacy Policy, we will notify you via a prominent notice on the af9999 platform and, where appropriate, via the email address registered to your account. The updated policy will take effect on the date stated in the notification.
This Privacy Policy applies to all users of the af9999 platform. By registering an account or continuing to use our services, you acknowledge that you have read and understood this policy. For any data-related enquiries, contact us at [email protected].
af9999 ("we", "us", "our", or "the Platform") is committed to protecting the privacy of every individual who uses the af9999 online casino and sports betting service available at https://af9999.app ("the Service"). This Privacy Policy ("Policy") sets out in clear and transparent terms how af9999 collects, uses, stores, shares, and protects personal data in connection with the operation of the Service.
This Policy applies to all current and prospective players, visitors to the af9999 website, and any individual whose personal data is processed by af9999 in connection with the delivery of our services to players in Bangladesh. The Policy should be read alongside the af9999 Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.
"Personal data" refers to any information relating to an identified or identifiable natural person — for example, your name, email address, phone number, financial transaction history, device identifiers, and browsing behaviour on the af9999 platform. af9999 processes personal data lawfully, fairly, and transparently, and only for the specific purposes described in this Policy.
For the purposes of this Privacy Policy, af9999 acts as the data controller in respect of the personal data collected and processed through the Service. As data controller, af9999 determines the purposes for which and the means by which personal data is processed.
If you have any questions about how af9999 processes your personal data, or if you wish to exercise any of your data rights outlined in Section 10 of this Policy, please contact our support team:
af9999 collects personal data from you directly (data you provide when registering or using our services), automatically (data generated through your use of the platform), and from third parties (such as payment processors and identity verification partners). The categories of personal data we collect are summarised in the table below.
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number, passport number | Provided by you at registration or during KYC |
| Contact Data | Email address, mobile number, city/district of residence | Provided by you at registration |
| Financial Data | bKash/Nagad/Rocket wallet numbers, bank account details, transaction history, deposit and withdrawal amounts | Provided by you and via payment processor integrations |
| Technical Data | IP address, device type, operating system, browser type and version, session identifiers | Collected automatically via platform access logs |
| Usage Data | Games played, betting activity, session duration, pages visited, search queries within the platform | Collected automatically as you use the Service |
| Communications Data | Records of support conversations, chat transcripts, email correspondence with af9999 | Generated during your interactions with our support team |
| Verification Data | Copies of identification documents, proof of address, payment method screenshots | Provided by you during KYC verification |
af9999 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where this is incidentally contained within an identification document submitted for age/identity verification.
af9999 uses your personal data for the following purposes:
To create and maintain your af9999 player account, verify your identity and eligibility, process your deposits and withdrawals, and provide you with access to the full range of games and betting markets available on the platform.
To process deposits made via bKash, Nagad, Rocket, Upay, and bank card channels, and to process withdrawal requests to your registered payment method. Financial data is shared with our payment processing partners solely to the extent required to complete your transactions.
To monitor your gaming activity and detect patterns that may indicate problem gambling behaviour, to enforce deposit limits or self-exclusion requests you have placed on your account, and to comply with our responsible gaming obligations. af9999 takes this use of data seriously as it directly supports player welfare.
To detect, investigate, and prevent fraudulent transactions, money laundering, bonus abuse, and any other activity that violates our Terms and Conditions or applicable law. Technical data such as IP addresses and device identifiers is used to identify suspicious access patterns.
To analyse how players use the af9999 platform, identify areas for improvement, personalise the game and content recommendations displayed to you, and optimise the overall user experience for Bangladeshi players.
To fulfil our legal obligations, including maintaining financial records, responding to lawful requests from regulatory or law enforcement authorities, and enforcing our Terms and Conditions.
To send you account-related communications including deposit confirmations, withdrawal notifications, security alerts, and updates to our policies. Where you have provided explicit consent, we may also send promotional communications about bonuses and new features available on af9999.
af9999 processes your personal data on one or more of the following legal bases:
af9999 does not sell, rent, or commercially share your personal data with third parties. We may share your data with carefully selected partners and service providers strictly for the purposes of delivering and improving our service:
We share the financial data necessary to process your transactions with our payment processing partners, including the operators of bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard integrations. These partners process data solely under our instruction and in accordance with their own applicable data protection standards.
To fulfil our KYC obligations, identity and address verification data may be shared with third-party verification service providers. These providers confirm the authenticity of the documents you submit and return a verification result to af9999.
af9999 uses third-party infrastructure and cloud hosting services to operate the platform. These providers may have access to personal data solely in the course of providing technical services and are bound by strict data processing agreements.
Certain game outcomes and session data may be shared with third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi for the purpose of game delivery, auditing, and jackpot management.
af9999 may disclose personal data to law enforcement agencies, regulatory bodies, or other authorities where required to do so by law, or where disclosure is necessary to protect the rights, property, or safety of af9999, its players, or the public.
af9999 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you access the af9999 website. They help us maintain your session, remember your preferences, and analyse how the platform is used.
You may disable non-essential cookies through your browser's settings at any time. Please note that disabling essential cookies may impair the functionality of the af9999 platform, including your ability to log in and complete transactions.
af9999 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
Upon the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with you as an individual.
af9999 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key measures include:
While af9999 takes every reasonable precaution to protect your data, no internet-based service can guarantee absolute security. You play an important role in keeping your account secure by maintaining the confidentiality of your login credentials and notifying us immediately if you suspect any unauthorised access to your account.
As a player on the af9999 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all rights requests within a reasonable timeframe.
Request a copy of the personal data af9999 holds about you and information about how it is being used.
Request correction of any inaccurate or incomplete personal data held by af9999.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
Request that af9999 temporarily suspend the processing of your personal data in certain circumstances.
Request a structured, machine-readable copy of the personal data you have provided to af9999 for transfer to another service provider.
Object to af9999's processing of your personal data where that processing is based on our legitimate interests, including direct marketing communications.
Please note that some rights are subject to limitations where af9999 has an overriding legal obligation to retain or process your data — for example, transaction records required for financial compliance purposes. We will inform you of any such limitation when responding to your rights request.
The af9999 Service is strictly intended for individuals who are 18 years of age or older. af9999 does not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has provided personal data during the registration process or has accessed the Service, we will immediately suspend the relevant account, delete the personal data concerned, and take steps to prevent further access.
If you are a parent or guardian and believe that a minor in your care has registered with af9999 or provided their personal data to us, please contact our support team immediately at [email protected] so that we can take prompt corrective action.
The af9999 platform is operated with the primary intention of serving players in Bangladesh. In the course of delivering our services, personal data may be transferred to and processed in countries outside Bangladesh — for example, where our technology infrastructure partners or game software providers are based in other jurisdictions.
Where such transfers occur, af9999 takes reasonable steps to ensure that your personal data receives an adequate level of protection consistent with this Privacy Policy, including through the use of contractual data protection clauses with our international service providers.
af9999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made, we will provide prominent notice on the af9999 platform and, where appropriate, notify you via the email address registered to your account.
The revised policy will state the effective date of the update at the top of the document. Your continued use of the af9999 Service after the effective date of any amended Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you must cease using the Service and may request account closure in accordance with the af9999 Terms and Conditions.
We encourage you to review this Privacy Policy periodically to stay informed about how af9999 is protecting your personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which af9999 processes your personal data, please contact our dedicated support team. We are available around the clock to assist you.
Your privacy matters to af9999. We are committed to handling your personal data with the highest standards of care and transparency. If you believe your data rights have not been respected, you are entitled to raise a complaint through our internal support process. For responsible gaming concerns, please visit our Responsible Gaming page. 18+ only.
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